F.A.Q's for Domain Name

1. What is a domain name?

Domain names are the Internet identity or address for the websites. It's give a unique address to your website in the internet. For example, the domain name snehait.com is used to locate the snehait web site at http://www.snehait.com A domain name also forms the basis of other methods or applications on the Internet, such as file transfer (ftp) or email addresses - for example the email address support@snehait.com is also based on the domain name snehait.com.

2. What is the domain name system (DNS)?

The domain name system is hierarchical system in internet to connect the domain name to the server. It is the way that domain names are located and translated into Internet Protocol (IP) addresses, and vice versa. A domain name such as snehait.com has a unique alias for an IP address (a number), which is an actual physical point on the Internet.

3. What is a TLD?

A TLD is Top Level D is one of the domain at the highest priority in Domain name system. For example: .com, .net and .org. We also provide some more TLD's i.e. .biz, .info, .accounts, .church etc.

4. What is the 'www' before my domain name?

The WWW before the domain name is not a part of your domain name. You can reach to your domain by typing www.yourdomainname.com or also by yourdomainname.com. But if you cannot reach to your domain by typing www.yourdomainname.com then contact to our support via Tickets, chat or contact us form.

5. How do domains work?

When a person visit your website through the domain name, he/she just type a domain name in the web browser and then web browser search for the IP address locate with the domain name. As a single name is easy to remember then a series of number that's why IP address is replace with the Domain name.

6. What is a URL?

A URL, or Uniform Resource Locator commonly known as the Web address. URL is basically an address in the Internet or webpage.

7. What is a Nameserver?

Name server is basically a component of Domain Name System (DNS). Its provides a namespace on the internet. Principal of the name space in Internet is used to identify and locate computer systems and resources on the Internet.

8. How do I renew my domains?

Login to your account.
Choose the Renew option from the Domain menu. Select all the domains you would like to renew.
Select the Year for which you want to renew the domain.
Click Order Now and click Checkout. This will take you to confirm your choices and process your payment.

9. What happens if I don't renew my domains?

As you registered a Domain with specific period, so after completion of those period you need to renew your domain to keep it continue. Before the domain renewal by send you a remainder on your Email id listed with us for the domain renewal. If you don't renew your domain on specify time your domain name may expires.

After an expiration, your domain name will be deactivated or replaced from the Internet and also the other services function with the domain name will no longer active.

As a 15 days after expiration, your domain will enter a holding period if you want to renew the domain in this period then you have to pay some reactivation charge.

As you not renew a domain in this period or third party want to buy it so this domain name no longer associated to you.

10. What does "auto-renew" mean. How do I change it?

For protecting to your domain from expiration we provide the AUTO - Renewal option. By active the Auto-Renew you can save your Domain name from the accidental expiration and also from losing control of your web site. The auto renews are billed to the credit card associated to your account. If you want your domain name to auto-renew, but the auto renew is turned off:

Login to your JEEINDIA Account,
Select Domains from the menu.
Select the domain(s) you want to modify.
Select Auto-Renew Status from with selected
There your Auto Renewed status show, below this status Enable or Disable option is available. By clicking on Enable Auto Renew you can allow the Auto Renewal.

If you want the domain name to auto-renew, but the credit card information is no longer valid:

Login to your JEEINDIA Account.
Select Edit Account from the menu.
Then update your billing information in your account details.

11. What do I do with my domain once it's been registered?

Once you registered a domain name you need a hosting for your website. By hosting you get a specific location in Internet. So when the visitors want to access your website they use a domain name.

Besides setting up a website, there are a number of things you can do with your domain name once you register it.

Sell the Domain name - If you buy a Domain name and want to use it as an investment then this facility is useful for you. If you are not using the domain name and someone else want to use it, you can set this domain name for sale. For more information contact our Support.
Protect your brand online - to protect your brand name by using or creating the same name to affect your business. You can more than one domain.
Hold the Domain with us - If you not decided what to do with the new registered domain then parked this domain with us. During this period your registration period is not get affected. For getting more information for parking the Domain contact to our Support.

12. Why should I register more than one domain name?

If you want to registered the more than one domain name, so it's a great opportunity to create your own brand and save to create a same domain name from competitors.

When you register multiple domain names, you can:

Keep your competition from registering a similar domain name drawing customers to them instead of you
Promote the different products and services you offer
Drive more traffic to your website
Provide customers more ways to find you when searching on Internet
Capture common misspellings of your domain name, instead of sending visitors to an error page
Protect your brand and online identity

13. When can I register an expired domain name?

Reregistration of domain name is not possible until the domain will not expire. If registered person not renew the domain on the specific period, the domain will be put on holding period during this time if person not renew a domain then this domain will got expired. Once the domain will get expired it will available for the registration.


F.A.Q's for Website Hosting

1. What is shared web hosting?

In shared web hosting all the clients are hosted on a single server means they are using the resources of same server. As the personal websites, small and mid-sized business didn't need the all features of a server. As well the cast of this type hosting is less than a dedicated hosting.

2. Can I host multiple Web sites within one Shared Hosting plan?

Yes! Our Business and Pro shared hosting plan allows you to host more than one Website, by adding secondary domains through your hosting control panel i.e. cPanel.

3. Can I return this product if I change my mind?

Yes, Try our services at no risk! If you are not completely satisfied, you can cancel within 30 days for a complete refund.

4. Is Email hosting included in my package?

Yes, all our Hosting packages come with Email Hosting.

5. Do you offer any money back guarantee?

Yes, we offer a 30 days money back guarantee.

6. Do you include protection from viruses?

Yes, all our servers are protected by antivirus.

7. Does this product include user support?

Yes, for our all the services there is 24x7 support is available.

8. Will my services be setup immediately?

Yes, after receiving the payment in between the 48 hours we will setup your services.

9. What payment methods do you accept?

We accept the payment through all the debit credit and visa cards.


F.A.Q's for Web Security

1. What if I want to switch plans?

Switching plans is easy! At any time you have the option to upgrade to a different plan through the Cloudflare dashboard when you log in.

2. How does payment work?

Plans are month-to-month. You will be billed at the beginning of each month period by Cloudflare, based on your initial billing date.

3. How do you backup the static content?

CodeGuard can connect via FTP or SFTP to backup your static content. A connection to your server is opened once/day, and once the server connection is established, CodeGuard will check to see if any files have changed. If changes are detected, only the changed files will be transmitted to CodeGuard's servers. This keeps your bandwidth usage low and minimizes server impact.

4. Do you backup databases?

Right now MySQL is the only database that CodeGuard backup works with. To enable database backup, first contact your hosting provider and ask them if CodeGuard's IP addresses will need to be whitelisted. We will then provide those for you to pass along to your hosting provider.

5. How does database backup work?

You have several options in backing up your databases. CodeGuard can connect directly to your MySQL database, typically through Port 3306, or by tunneling over SSH with your FTP credentials or different credentials. Similar to backing up the static content, CodeGuard will open a connection once/day. Different than the static content backup though, is that the entire database will be downloaded each time a connection is opened. The database is examined by our version control system once it reaches our servers, and only the new or changed content is stored.

6. Can I backup multiple websites?

Yes, you can! Multiple websites can be backed up with CodeGuard, and if you have more than two or three, we highly recommend the Professional or Enterprise Plans. These plans are feature rich with tools for managing and overseeing multiple backups for different clients, and are intended for small businesses, designers, developers, and agencies.

7. Where are the backups kept?

CodeGuard utilizes Amazon's Simple Storage Service, also known as S3. While Amazon has several different services, this is the most reliable storage system on the planet, with 99.999999999% reliability. Each of the nines after the decimal point count - there are nine of them - and this means that your backups are safe with CodeGuard.

8. How does monitoring work and why is that important?

CodeGuard opens a connection with your server once a day, and checks to see if anything has changed. We do this by looking at the names of the files, the time stamps on them, and the file sizes. If any changes are found, you will be notified via email of those changes, and a new backup of that changed content will commence. This is important because websites are vulnerable - to human error in editing, to outside attack, and technology/hardware failures. Now you will know immediately if something happens to your site, and you can remedy it quickly.

9. How does the restore/undo work?

When a user seeks to restore a previous version of their website, the first thing CodeGuard does is to check the live website to see what content is on it. This enables us to quickly push (or pull) the differences to or from your site. For instance, you might experience a hack that changes your .htaccess file and nothing else. Rather than reload your entire site, CodeGuard would simply replace the infected .htaccess file with your old clean copy.

10. Why Use SSL?

Every website on the Internet should be served over HTTPS. Here's why:
Performance : Modern SSL can actually improve page load times.
Search Ranking Boost : Search engines favor HTTPS websites.
Security : Encrypting traffic with SSL ensures nobody can snoop on your users data.
Trust : By displaying a green lock in the browser's address bar, SSL increases visitor's trust.
Regulatory Compliance : SSL is a key component in PCI compliance.

11. What is malware?

Malware is a general term for malicious software and is a growing problem on the internet. Hackers install malware by exploiting security weaknesses on servers and gaining access to websites. The malware code is not visible or easily detected, and may infect customers' computers when they simply browse a compromised website. Hackers use it to spread viruses, hijack computers or steal sensitive data such as credit card numbers or other personal information.

12. Does SiteLock work with any hosting company, server and software?

Yes.

13. Could website malware scanning slow down my website?

No. Website malware scanning is equivalent to having 10 visitors navigate your website.

14. How does ID Protect help reduce spam?

Whois records are a principal source of email addresses for spammers. If your domain name has ID Protect, we change the generic email address associated with your domain several times a year. Spammers will see this generic email address, but once we change it, that source of spam will be cut off.

15. What if someone sends something to the generic postal address listed on ID Protect domains?

For mail which does not appear to be unsolicited commercial mail, we will either forward the mail or fax the content to you. We will not forward junk mail, or forward any other communication if it becomes apparent that you provided the ID Protect address to third parties.

16. What is SiteLock and what does it do?

SiteLock is a service that performs daily scans of a website to identify vulnerabilities and protect against threats like viruses, cross-site scripting, SQL injection and even email blacklisting.

The SiteLockTM Trust Seal provides customer confidence and increases your sales and conversions.

17. Will SiteLock impact website performance?

No. SiteLock scans won't impact the performance of a website. The SiteLock seal has no impact on load times.

18. What types of problems does SiteLock scan for?

SiteLock performs a Deep 360 Scan that encompasses:
Reputation monitoring : ensures the reputation of the website is intact and communication to visitors and customers is uninterrupted.
Malware blacklist : monitors search engine and proprietary malware lists to make sure the site is not blocked by search engines and browsers.
Spam blacklist : ensures that e-mails reach customers' inbox (not their Spam folder), SiteLock verifies e-mail addresses, domains, and email servers against lists used by popular email tools to identify spam.
SSL Verification : ensures users do not see a certificate warning or error when visiting your site.
Network security : validates the security of the network by making sure there is no opportunity for hackers to access the server.
Drive-by-downloads : scans the website to ensure visitors are not being infected with viruses often placed on websites by hackers.
Customer data protection (SQL & XSS) : performs forward- and backward-looking scans to make sure current and future visitor/customer data on the site is secure.
Application security : verifies that any 3rd-party applications installed on your website are secure and up-to-date.
Business Verification : certifies the validity of the business and provides a certification badge to display to website visitors to let them know the business or website is legitimate.
Domain ownership : ensures that the domain owner is in control of the website domain.
Postal Address : verifies that the site owner can receive and respond to postal mail, such as customer payments or inquiries.
Phone Verification : ensures that there is a phone number where customers can report issues or request additional products or services.